Yes, The Pitch Hopper products do not replace certified fall protection.

The Pitch Hopper is designed for asphalt shingles only.

We created The Pitch Hopper to give workers something that have not had before to allow them to work safer and more efficiently. Yes, couch cushions are free, but you cannot compare a used couch cushion to a specifically designed tool that allows workers to have a level platform to kneel or stand on. The Pitch Hopper will reduce strain and increase productivity for roof workers.

Anyone that works on asphalt shingled roofs, period.

No it can not, never use The Pitch Hopper to support a ladder or planks of any kind.

The Pitch Hopper's unique patented design will reduce fatigue and increase productivity by providing level a working surface on steep slopes. There is no other product like it on the market.

OSHA does not certify or approve any products. Any claim that a product is "OSHA approved" is misleading.

The Pitch Hopper uses a foam pad to adhere to asphalt shingles. The foam pad will eventually wear out, but we have roofing crews that have used the same Pitch Hoppers for over a year. To elongate the life of your Pitch Hopper please center your weight and avoid stepping on the corners and edges.

We do not recommend using The Pitch Hopper on any shingles with significant granule loss, or on any shingles that are unsafe to walk on.

In stock products that are ordered are typically shipped out within 24 working hours of your online order date. Transit time once shipped is typically 1-5 business days, although these times can vary. If there is back order or extended lead time listed on the product page, you order will ship out in the order we receive it once in stock. Once shipped your order will be delivered in 1-5 business days via UPS depending on your shipping location. Lead times for back ordered products will be listed on each product page (when applicable). Thank you for your patience and support.

Shipping costs are determined based on your order summary.

At this time The Pitch Hopper only ships to the United States and Canada. To request The Pitch Hopper in your country please fill out the form below. http://www.thepitchhopper.com/internationalrequestform According to the United States–Mexico–Canada Agreement, Canada orders are subject to GST and/or duty. You will be contacted by a UPS customs representative after your order ships to pay your custom fees to clear your order for final delivery in Canada. Please check with your local government for precise information on the USMCA impact and international shipping laws. - Orders placed in and shipped to the United States are considered domestic orders, and do not require customs duties or taxes to be paid by the customer.

The Pitch Hopper Accepts Discover, Visa, Mastercard, American Express, Apple Pay, & Google Pay

You can order your Pitch Hopper easily through our online store at www.thepitchhopper.com. The Pitch Hopper is not responsible for any delays to orders due to circumstances beyond our control such as weather, missing/incorrect addresses, etc. In-Store: Please see www.thepitchhopper.com/storelocator to find a store near you.

Please read all safety warnings before use. Detailed warning labels are sent to your email and are placed inside every package. The Pitch Hopper does not replace any safety equipment. Please view our instructions page at: www.thepitchhopper.com/instructions

You will be emailed with the tracking information once your order is processed and shipped out. Please use this to track your order status using email and order number.

Please email us at sales@thepitchhopper.com with the subject line "Pitch Hopper Help" or you can call us at +1(833)901-2101.

Online Store: 24/7/365. Customer Service: Weekdays 9am-5pm Holidays Vary

If you would like to cancel your order, please contact us at right away +1(833) 901-2101.

TERMS OF SERVICE OVERVIEW This website is operated by THE PITCH HOPPER. Throughout the site, the terms “we”, “us” and “our” refer to THE PITCH HOPPER. THE PITCH HOPPER offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Ecwid. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 - THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall THE PITCH HOPPER, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless THE PITCH HOPPER and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2114 S Milford Rd, Highland Township, MI, 48357, United States. SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 – SAFETY DISCLAIMER By agreeing to purchase a Pitch Hopper product, you agree to always use a safety harness while using the Pitch Hopper on a roof. Please be sure to review the proper instructions before use. Storage: Keep product clean and dry! Do not use or store on any surface that may contain lose debris or moisture. Usage: Product is designed to provide a level working surface on 12/12 or 9/12 pitched roofs. Use on any other pitch will result in an unleveled working surface. Familiarize yourself with the pitch of the two working surfaces and know the pitch you are working on. ​​ Inspect product for damage, deterioration or dampness Discard if soft foam bottom delaminates Discard if corners or edges are broken Before using, allow product to completely dry if soft foam has become wet Secure personal safety harness according to local, state and federal regulations Check sloped roof for lose debris, oily substance or moisture If any of the above are present, DO NOT USE THE PITCH HOPPER PRODUCT Place Pitch Hopper on sloped roof Long edge perpendicular to roof slope Soft foam bottom fully in contact with asphalt shingles Working surface level with ground Center weight on working surface Never stand, kneel or place weight entirely on edges of working surface Avoid applying horizontal force while working from Pitch Hopper To move product, simply set Pitch Hopper in desired location following above procedure ​ NOTWITHOUTSTANDING ANY STATEMENT TO THE CONTRARY:(1) THE MANUFACTURER DISCLAIMS ANY AND ALL WARRANTIES, BOTH EXPRESS AND IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW; (2)THE MANUFACTURER AND SELLER’S COLLECTIVE RESPONSIBILITY AND LIABILITY , WHETHER ARISING OUT OF CONTRACT OR TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY, AND BREACH OF WARRANTY , SHALL NOT EXCEED THE PURCHASE PRICE OF THE PITCH HOPPER AND SHALL BE LIMITED TO REPLACEMENT OF PRODUCT; AND (3) IN NO EVENT SHALL MANUFACTURER OR SELLER BE LIABLE IN CONTRACT, WARRANTY, OR TORT, INCLUDING NEGLIGENCE OR STRICT LIABILITY, FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR BUSINESS INTERRUPTIONS OF ANY KIND OR CHARACTER. Always use safety harness and/or certified fall protection. Pitch Hopper is only to be used on asphalt shingled roofs excluding designer shingles. SECTION 21 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at sales@thepitchhopper.com.

Effective date: April 7th, 2020 Privacy Policy ============= The Pitch Hopper LLC ("us", "we", or "our") operates the https://www.thepitchhopper.com website (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.thepitchhopper.com Definitions ----------- * Service Service is the https://www.thepitchhopper.com website operated by The Pitch Hopper LLC * Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). * Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). * Cookies Cookies are small files stored on your device (computer or mobile device). * Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. * Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. * Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data. Information Collection and Use ------------------------------ We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected ~~~~~~~~~~~~~~~~~~~~~~~ Personal Data ************* While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: * Email address * First name and last name * Phone number * Cookies and Usage Data We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send. Usage Data ********** We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking &amp; Cookies Data ************ We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: * Session Cookies. We use Session Cookies to operate our Service. * Preference Cookies. We use Preference Cookies to remember your preferences and various settings. * Security Cookies. We use Security Cookies for security purposes. Use of Data ----------- The Pitch Hopper LLC uses the collected data for various purposes: * To provide and maintain our Service * To notify you about changes to our Service * To allow you to participate in interactive features of our Service when you choose to do so * To provide customer support * To gather analysis or valuable information so that we can improve our Service * To monitor the usage of our Service * To detect, prevent and address technical issues * To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR) -------------------------------------------------------------------------------------------- If you are from the European Economic Area (EEA), The Pitch Hopper LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. The Pitch Hopper LLC may process your Personal Data because: * We need to perform a contract with you * You have given us permission to do so * The processing is in our legitimate interests and it is not overridden by your rights * For payment processing purposes * To comply with the law Retention of Data ----------------- The Pitch Hopper LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. The Pitch Hopper LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods. Transfer of Data ---------------- Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Pitch Hopper LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure of Data ------------------ Business Transaction ~~~~~~~~~~~~~~~~~~~~ If The Pitch Hopper LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. Disclosure for Law Enforcement ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Under certain circumstances, The Pitch Hopper LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal Requirements ~~~~~~~~~~~~~~~~~~ The Pitch Hopper LLC may disclose your Personal Data in the good faith belief that such action is necessary to: * To comply with a legal obligation * To protect and defend the rights or property of The Pitch Hopper LLC * To prevent or investigate possible wrongdoing in connection with the Service * To protect the personal safety of users of the Service or the public * To protect against legal liability Security of Data ---------------- The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA) ----------------------------------------------------------------------------------------- We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Your Data Protection Rights under the General Data Protection Regulation (GDPR) ------------------------------------------------------------------------------- If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Pitch Hopper LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights: * The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. * The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. * The right to object. You have the right to object to our processing of your Personal Data. * The right of restriction. You have the right to request that we restrict the processing of your personal information. * The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. * The right to withdraw consent. You also have the right to withdraw your consent at any time where The Pitch Hopper LLC relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). Service Providers ----------------- We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service- related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics ~~~~~~~~~ We may use third-party Service Providers to monitor and analyse the use of our Service. * Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add- on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy &amp; Terms web page: <https://policies.google.com/privacy?hl=en> Payments ~~~~~~~~ We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: * PayPal Their Privacy Policy can be viewed at <https://www.paypal.com/webapps/mpp/ua/privacy-full> * Wix.com Their Privacy Policy can be viewed at <https://www.wix.com/about/privacy> Links to Other Sites -------------------- Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children's Privacy ------------------ Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Changes to This Privacy Policy ------------------------------ We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us ---------- If you have any questions about this Privacy Policy, please contact us: * By email: sales@thepitchhopper.com

The Pitch Hopper accepts returns within 14 days of the delivery date for untouched/unused products. In the event of a domestic return, only the product cost and tax will be refunded (no refunds on the shipping cost). International orders that are sent back to Pitch Hopper USA are only eligible for a refund on the cost of the product. Our products are no longer eligible for a return after the product has been used. In the event that a returned product does show signs of use, no refund will be given and the returner will be responsible for paying return shipping equal to the shipping cost that was paid on the original order if they would like the product(s) back. If no contact can be made 30 days after a used product has been returned, the product will be considered abandoned and will not be eligible to be sent back. If you have any questions or concerns about a return please contact us through email at sales@thepitchhopper.com and we will help you right away.